Refund policy

Return and Refund Policy

FLOWSTEP GLOBAL PRIVATE LIMITED

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us at flowstepglobal@gmail.com. Include your order details and clear photographs of the product and packaging where applicable.

We will review the issue and communicate the appropriate resolution in accordance with applicable law and the circumstances of the order.

Return Requests

For return requests unrelated to damage, defects, or incorrect items, please contact us before sending any product back. Returns are subject to the applicable product-specific terms and consumer protection requirements.

Please do not send products back without contacting us first.

Refunds

Where a refund is approved or required, we will communicate the refund process and expected timeline. The time taken for the amount to appear in your account may depend on your payment provider or bank.

Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may depend on whether the order has already been processed or dispatched, subject to applicable law.

For return, refund, or cancellation enquiries:

Email: flowstepglobal@gmail.com

Business: FLOWSTEP GLOBAL PRIVATE LIMITED

Location: Gwalior, Madhya Pradesh, India